Welcome to our Frequently Asked Questions page! Here are some of the most common questions we receive:
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Q: "Are the frontal and closure wigs comfortable?”
Yes, our wigs are crafted with lightweight, breathable, and durable lace material. This allows for better air circulation and makes our wigs comfortable to wear for longer periods of time.
Q: “Are the wigs made from human hair?”
Absolutely. We use 100% virgin human hair in our products, which ensures the highest quality and a natural appearance. Our wigs are available in various types of human hair, including Brazilian, Mongolian, Peruvian, Malaysian, and Indian. Each type offers its own unique texture, allowing you to choose the wig that best suits your desired look and style.
Q: “Are the bundles, lace pieces, and extensions made from human hair?”
Yes! We use 100% human hair in our products, specifically virgin, raw, and remi. This ensures the highest quality and a natural appearance. We offer various types of human hair, including Russian, Vietnamese, Brazilian, Mongolian, Peruvian, Malaysian, and Indian. Each type offers its own unique texture, allowing you to choose what best suits your desired look and style.
Q: “How do I keep my wig's shape?”
To keep the shape of your wig intact, it is essential to remove it from your head and place it on a
wig stand when not in use. This practice will minimize any potential damage caused by tugging
or pulling and ensure that your wig retains its original shape for longer periods of time.
Q: “Do you guys offer customizations for your hair?”
Yes, we do! Please hover the "Build Your Hair" tab and select the desired drop down option. This will redirected you to our customization forms. Thank you.
Q: “Do you guys provide customer support during weekends / holidays?”
Normally we don't provide support during weekends or holidays, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
Q: “How clean is the hair?”
We cut all our human hair pieces from one donor, ensuring that they are free from cuticles, lice, nits, gray hair, and any strange substances.
What makes our products unique?
We have our factory, professional technical team, quality inspection department. We are constantly designing new colors and styles to create different beauty for you.
What is the best way to get in contact?
You can reach us at contact@bbcollectionshair.com for inquiries, business collaborations, or any questions or concerns you may have.
Can you show me how different wig lengths would appear?
We have images of our wigs in different lengths and styles below.
Q: "How do I pick the right cap size?"
We have a cap size chart available below to help you determine the right size for you.
Q: "What are the differences in wig densities?"
We have a wig density chart below to help you choose the density that best fits your desired look.
Q: "How can I place an order on BB Collections Hair Online Boutique?"
To place an order on BB Collections Hair Online Boutique, simply browse through our selection of hair products and add the desired items to your cart. Once you have finished shopping, proceed to the checkout page and follow the prompts to complete your order.
Q: "Can I cancel or modify my order on BB Collections Hair Online Boutique?"
Once an order has been placed on BB Collections Hair Online Boutique, it cannot be canceled or modified. We strive to process and ship orders as quickly as possible, which limits our ability to make changes once an order has been submitted. We recommend reviewing your order carefully before completing the checkout process.
Q: "Are the products on BB Collections Hair Online Boutique suitable for all hair types?"
Yes, our hair products are designed to cater to a wide range of hair types and textures. Whether you have curly, straight, wavy, or coily hair, you can find products that suit your needs on our online boutique.
