Once your order ships, we'll send you a tracking number via email. You can track your package directly on our website or through the carrier's site for real-time updates. Please note, processing times may vary based on order volume, but we strive to fulfill your order as quickly as possible.

We primarily use DHL Express and FedEx for fast, reliable delivery. Depending on your location and specific shipping needs, we may also use other trusted couriers to ensure timely and safe delivery of your order.

Yes! We offer worldwide shipping. We deliver to various countries across the globe, so no matter where you are, you can enjoy the luxury of BB Collections Hair. All US orders ship free!

Shipping times vary depending on your location:

• Domestic Orders (USA): Typically arrive within 3-7 business days with free shipping
• International Orders: May take 7-14 business days depending on destination and customs processing

You'll receive a tracking number once your order has shipped so you can monitor its progress every step of the way.

Yes! Expedited shipping options are available at checkout for an additional fee if you need your order faster.

At BB Collections Hair, we prioritize premium quality and luxury in every strand. Our hair extensions and wigs are sourced from ethically obtained, 100% virgin and Remy human hair, ensuring longevity and natural beauty.

What sets us apart: We specialize in serving ALL hair types — from fine and straight to thick, curly, and coily. We offer Virgin Hair for textured hair, Remy Hair for fine to medium hair, and Russian Hand-Tied Wefts for ultra-fine hair. Our curated collections ensure everyone finds their perfect match with professional-grade quality and personalized service.

Yes! We use only the finest 100% virgin and Remy human hair for our extensions and wigs. Our hair is ethically sourced with the utmost care to ensure high quality and natural, long-lasting beauty. Enjoy a flawless, luxurious look with every piece.

Virgin Hair:
This is the purest form of hair, untouched by any chemicals, dyes, or processing. Sourced from a single donor, it retains its natural strength and shine, ensuring it moves like real hair with a soft, luxurious feel. Virgin hair is prized for its long-lasting quality (2-5+ years) and is the first choice for those seeking the finest, most authentic hair experience.
Best for: Medium to thick, textured hair (curly, coily, kinky textures)

Remy Hair:
Known for its remarkable quality, Remy hair features cuticles that are intact and aligned in the same direction. This ensures the hair remains tangle-free and incredibly smooth with a silky, shiny appearance. Remy hair offers the flexibility to style with ease, making it ideal for those who seek a polished, sophisticated look.
Best for: Fine to medium hair (straight, wavy styles)
Lifespan: 6-12 months with proper care

Russian Hair:
Russian hair is sourced from Eastern Europe and is naturally very fine and light in color. It's the finest hair available and perfect for those with ultra-fine hair who need the most undetectable blend. This premium option provides seamless, comfortable wear.
Best for: Very fine hair density, undetectable results
Lifespan: 12-18 months (multiple installs) with proper care

Still not sure which is right for you? Take our Hair Quiz for personalized recommendations!

• Virgin Hair Wigs & Extensions: 2-5+ years with proper care
• Remy Hair Wigs & Extensions: 6-12 months with proper care
• Russian Hand-Tied Wefts: 12-18 months (multiple installs) with proper care

Lifespan depends on maintenance, styling frequency, and care routine. Following our Care & Styling Guide will help maximize longevity.

Our product pages feature detailed photos showing texture, length, and quality. We also encourage you to read customer reviews with photos to see real results. If you have specific questions about a product, contact us and we're happy to help!

Yes! Many of our products offer customizable options including:

For Wigs:

• Length selection (14"-30" depending on style)
• Color options (Natural Black, Browns, custom colors available)
• Cap size (Small, Medium, Large)
• Lace type (Transparent, HD, Glueless)
• Density options (200%, 250% for virgin wigs)

For Extensions & Bundles:

• Texture selection (9 textures for virgin hair)
• Length options
• Color customization

Need something specific? Contact us for custom orders including unique lengths, colors, or special requests. Custom orders typically take 2-4 weeks.

Virgin Hair: Yes! Can be colored, bleached, and dyed repeatedly. This is our most versatile option for color customization.

Remy & Russian Hair: Yes, but we recommend professional coloring only. Can be dyed darker easily; lightening is possible but may reduce lifespan.

Important Tips:

• Always perform a strand test first
• Use professional-grade products
• Consult a professional stylist for best results
• Deep condition after coloring

Yes! Our hair extensions and wigs are designed to be fully customizable to suit your styling preferences. You can straighten, curl, or style the hair just like your natural hair.

Heat Guidelines:

• Virgin Hair: Up to 400°F
• Remy & Russian Hair: Up to 350°F

Important Tips:

• Always use a heat protectant spray
• Start with lower temperatures and adjust as needed
• Use heat styling in moderation to maintain hair integrity
• Balance heat styling with proper conditioning

For textured extensions like curly or coily, you can also define curls or add waves, giving you complete flexibility to change your look!

Washing Frequency:

• Wigs: Every 10-15 wears
• Clip-Ins: Every 15-20 wears
• Installed Extensions: Every 5-7 days
• Sew-Ins: Every 7-10 days

Washing Steps:

• Detangle gently before wetting
• Use sulfate-free shampoo
• Gently massage (don't scrub or tangle)
• Rinse with lukewarm water in downward motion
• Apply sulfate-free conditioner (mid-shaft to ends, avoid roots on extensions)
• Rinse thoroughly with cool water
• Deep condition weekly for virgin hair

Air dry preferred — if blow drying, use low heat with heat protectant.
For complete care instructions, visit our Care & Styling Guide.

Recommended:

• ✓ Sulfate-free shampoo
• ✓ Sulfate-free conditioner
• ✓ Deep conditioning mask (weekly)
• ✓ Leave-in conditioner
• ✓ Heat protectant spray
• ✓ Light oil (argan or coconut) for shine

Avoid:

• ✗ Sulfates (strip natural oils)
• ✗ Alcohol-based products (dry out hair)
• ✗ Heavy oils near bonds/tape (loosens extensions)
• ✗ Chlorine (wear cap when swimming)

For Wigs:

• Store on a wig stand or mannequin head
• Keep in a breathable environment (not sealed plastic)
• Store in cool, dry place away from direct sunlight
• Use our Glam Guard: Wig & Extension Keeper for safe storage

For Clip-Ins:

• Hang on hanger or lay flat in original packaging
• Keep away from heat and sunlight
• Store in a drawer or use our Glam Guard storage solution

For Bundles/Wefts (Not Installed):

• Hang or lay flat in original packaging
• Store in cool, dry place
• Avoid folding or creasing

Proper storage keeps your hair tangle-free and extends its lifespan. Consider using our Glam Guard: Wig & Extension Keeper to keep your investment protected!

Tangling can happen, but here's how to fix it:

Solutions:

• Brush more frequently (from ends to roots with wide-tooth comb)
• Use leave-in conditioner daily
• Deep condition weekly
• Braid or tie hair at night (never sleep with loose hair)
• Reduce heat styling
• Ensure you're using sulfate-free products

Normal shedding: 5-10 strands per day is normal
Excessive issues? Contact us and we'll help troubleshoot!

DIY-Friendly:

• ✓ Wigs — Put on and go!
• ✓ Clip-Ins — Easy self-application in 10 minutes

Professional Recommended:

• ⚠️ Tape-Ins — Can be DIY but professional preferred
• ⚠️ I-Tips — Professional installation recommended

Professional Required:

• ❗ Hand-Tied Wefts — Beaded row method requires certification
• ❗ Sew-Ins with Bundles — Professional braiding and sewing required

Check our Installation Guides for detailed tutorials!

For a full sew-in:

• 10-16" lengths: 2-3 bundles
• 18-22" lengths: 3 bundles
• 24"+ lengths: 3-4 bundles

Add 1 closure or frontal for a complete, natural-looking hairline.
For fuller looks or very thick hair, add an extra bundle.

• Clip-Ins: Remove daily — no appointments needed!
• Tape-Ins: Move-up every 6-8 weeks
• I-Tips: Move-up every 8-12 weeks
• Hand-Tied Wefts: Move-up every 6-8 weeks
• Sew-Ins: Reinstall every 6-8 weeks

You can, but we don't recommend it. Chlorine and salt water can dry out and damage hair.

If you must swim:

• Wear a swim cap
• Braid hair before swimming
• Rinse immediately with fresh water after
• Apply deep conditioner
• Minimize exposure

We do not accept returns or exchanges on hair products due to hygiene and safety reasons. Once a hair product has been opened, worn, or installed, it cannot be resold.

Please:

• Carefully review product descriptions, photos, and specifications before purchasing
• Use our Hair Quiz to find your perfect match
• Contact us with any questions before ordering

We're here to help you make the right choice the first time!

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We'll work with you to resolve the situation promptly.

Unfortunately, we cannot accept returns on hair products. Please double-check your selections (texture, length, color, cap size) before completing your purchase. If you need help choosing, our team is happy to assist via email or chat before you order.

• Option 1: Take Our Hair Quiz — Get personalized recommendations in 2 minutes
• Option 2: Browse our Learn Section for guides on hair types, installation, and care
• Option 3: Contact Us — Our hair specialists are here to help!

Yes! We offer wholesale pricing for salons, stylists, and boutiques ordering in bulk. Contact us with "Wholesale Inquiry" in the subject line and we'll provide details.

We're here to help!

Email: [your email]
Hours: Monday-Friday, 9AM-6PM EST
Response Time: Within 24 hours

CONTACT US

Currently, BB Collections Hair operates exclusively online, allowing us to offer premium quality at accessible prices. This also means we can serve customers worldwide!

Have more questions? Reach out anytime!

Contact Us | Take the Quiz

Follow us on social media for styling tips, new arrivals, and customer transformations:

• Instagram: @bbcollectionshair
• TikTok: @bbcollectionshair
• Facebook: @BBCollectionsHair
• Pinterest: BB Collections Hair