Shipping & Processing Policy

Last updated on 07/09/2023

Shipping & Processing Policy

SHIPPING AND DELIVERY OPTIONS
  • Free Standard Shipping 3-10 Business Days for all hair items
  • Free Standard Shipping 8-15 Business Days for all accessories & haircare items
PROCESSING TIME
  • Orders take 3-10 business days to process, excluding weekends and public holidays. During this time, your order is being created, packed, and prepared for shipment.
CANCELLATIONS
  • After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us.
RETURNS
  • All sales are final, and returns are not accepted.
DELAYED ORDERS
  • In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier for the item's status.
DAMAGED ORDERS
  • Please note that BB Collections cannot be held responsible for any lost or damaged products once they have been handed over to the shipping carrier. If you encounter such an issue, kindly contact the shipping provider for assistance.
CONTACT