DELIVERY

What couriers do you use?

We primarily use DHL Express and FedEx for fast, reliable delivery. Depending on your location and specific shipping needs, we may also use other trusted couriers to ensure timely and safe delivery of your order.

How can I track my order?

Once your order ships, we will send you a tracking number via email. You can track your package directly on our website or through the carrier’s site for real-time updates. Please note, processing times may vary based on order volume, but we strive to fulfill your order as quickly as possible.

Do you ship overseas?

Yes, we offer worldwide shipping! We deliver to various countries across the globe, so no matter where you are, you can enjoy the luxury of BB Collections Hair.

How long will it take for my order to arrive?

Shipping times vary depending on your location. Domestic orders (USA) typically arrive within 3-7 business days, while international orders may take anywhere from 7-14 business days depending on the destination and customs processing. You’ll receive a tracking number once your order has been shipped, so you can monitor its progress every step of the way.

QUALITY

Is the hair used in your extensions and wigs 100% natural?

Yes, we use only the finest 100% virgin, raw, and remy hair for our extensions and wigs. Our hair is sourced with the utmost care to ensure high quality and natural, long-lasting beauty. Enjoy a flawless, luxurious look with every piece.

What is the difference between Virgin, Raw, and Remy hair?

When it comes to luxury hair, Virgin, Raw, and Remy hair are the epitome of premium quality. Each type offers a unique experience, but all embody elegance, beauty, and the natural allure that clients love.

  • Virgin Hair: This is the purest form of hair, untouched by any chemicals, dyes, or processing. Sourced from a single donor, it retains its natural strength and shine, ensuring it moves like real hair with a soft, luxurious feel. Virgin hair is prized for its long-lasting quality and is the first choice for those seeking the finest, most authentic hair experience. Imagine the richness and beauty of hair that is as close to nature as it gets—smooth, vibrant, and ready to be styled to perfection.
  • Raw Hair: Raw hair is even more exclusive, often coming from a single donor, and is entirely unprocessed. The cuticles are intact and aligned in the same direction, which allows for a completely natural flow. This hair maintains a rich texture and offers the freedom to customize with colors or styles while retaining a natural beauty and durability that’s hard to match. Raw hair is coveted for its luxurious thickness and smoothness, providing an authentic, effortlessly beautiful appearance.
  • Remy Hair: Known for its remarkable quality, Remy hair is sourced from multiple donors, but the hair is carefully aligned so that the cuticles are intact and flowing in the same direction. This ensures that the hair remains tangle-free and incredibly smooth. Remy hair offers a silky, shiny appearance that feels like a perfect blend of luxury and versatility. It’s known for its natural luster and soft texture, giving you the flexibility to style with ease, making it ideal for those who seek a polished, sophisticated look.

Each type of hair showcases the highest levels of luxury and sophistication, offering unparalleled beauty and style longevity. Whether you choose Virgin, Raw, or Remy hair, you are embracing the finest quality hair available—luxurious, radiant, and always stunning.

What makes BB Collections Hair different from other brands?

At BB Collections Hair, we prioritize premium quality and luxury in every strand. Our hair extensions and wigs are sourced from ethically obtained, 100% virgin Remy and Raw Asian hair, ensuring longevity and natural beauty. We specialize in textures that blend seamlessly with naturally curly, coily, straight and wavy hair, providing a flawless and versatile look for all hair types.

How long will my extensions last?

With proper care, your BB Collections Hair extensions can last for up to a year or more. Be sure to follow our care instructions to preserve the quality and integrity of the hair. Regular maintenance, including washing and conditioning, will keep your extensions looking fresh and beautiful.

Do you offer customization options for your wigs and extensions?

Yes, we offer a "Build Your Hair" tab where you can customize your extensions or wigs by selecting the length, texture, and color that best suit your unique style. We also provide options for custom orders, so you can create a look that's entirely yours.

CARE

Can the Hair extensions be straightened, curled or tonged?

Yes! Our hair extensions and wigs, whether they are Virgin, Raw, or Remy, are designed to be fully customizable to suit your styling preferences. You can straighten, curl, or tong the hair just like your natural hair. These high-quality extensions are heat-resistant, meaning you can use styling tools such as flat irons, curling irons, and hair tongs to achieve your desired look.

However, it’s important to use heat in moderation to maintain the integrity and longevity of the hair. We recommend using a heat protectant spray to safeguard the strands, ensuring they remain smooth, shiny, and healthy. Regular use of heat styling tools can cause wear and tear, so balancing heat styling with proper care will keep your extensions looking fabulous for longer.

Additionally, for textured extensions like curly or coily, you can also define curls or add waves, giving you complete flexibility to change your look as you wish!

Can the Hair extensions be washed?

To maintain the quality and longevity of your hair extensions and wigs, we recommend washing with sulfate-free shampoos, using a deep conditioner regularly, and avoiding excessive heat styling. Store your hair properly in a Glam Guard: Wig & Extension Keeper and detangle gently to prevent breakage.

Can I color or bleach the hair?

Yes, our hair extensions and wigs are 100% natural, allowing for coloring or light bleaching. However, we recommend consulting a professional stylist to ensure the best results and prevent damage.

How should you store Wigs and Hair extensions?

To maintain the quality and longevity of your hair extensions and wigs, wash with sulfate-free shampoos, use a deep conditioner regularly, and avoid excessive heat styling. It’s also essential to detangle gently to prevent breakage and store your hair properly. Consider using Glam Guard: Wig & Extension Keeper for safe storage and to keep your wigs and extensions in perfect shape when not in use. Always ensure your extensions are kept in a cool, dry place to prevent tangling and damage.

RETURNS

Can Wigs, Hair extensions, and products be returned?

We do not accept returns or exchanges on hair products. Please be sure to carefully choose your items before purchasing. If you have any questions or need assistance, feel free to contact us.